Service Highlights

Physiotherapy is covered under public-funding if you satisfy the eligibility criteria at  Physiotherapy clinics (government-funded) | ontario.ca.  Please note that you need a valid OHIP card to initiate treatment.  Funding covers the initial consult, diagnosis, physiotherapy treatment, and discharge.  The amount of treatment is determined by the treating Physiotherapist.  

Discharge from the program for an episode of care occurs when therapeutic objectives have been achieved, when no further gains are likely to be achieved, or any gains in outcomes can be achieved through a self-management or exercise program.  Discharge from the program may also occur if patients have not followed up with their physiotherapist as per their recommendations.  In this case we may attempt to get an update from you on your health status, and if we are not able to get in touch with you after a reasonable number of attempts and it has been over a month from your last visit, we may discharge you without notice from further care at our facility.

Your physiotherapist may make recommendations about goods, services or products that may further help you with your recovery.  We may carry or provide some of these goods, products, or services (such as massage therapy, braces, splints, and exercise equipment) for purchase at the clinic.  You will be notified about the costs of any of these good, services, or products if they are not covered under public-funding.  You are under no obligation to purchase any of these goods, products or services and/or have the option of purchasing them elsewhere.  

Procedures under the bundled funding program in Ontario which includes shoulder or knee or hip replacement surgery may require physiotherapy.  Physiotherapy for these services may be accessed and covered at St George Physiotherapy Clinic.  In order to determine whether you will be covered for these services, please ask your surgeon's office to forward us (via fax at 416.921.4632 or via email at info@stgeorgephysio.ca) your arthroplasty outpatient physiotherapy package.  This package provides us with information regarding your procedure, post-operative protocol, a discharge summary form as well as invoicing instructions.  We will then notify you once we have made the determination, and set up appontments accordingly.

Due to the high demand we have for publicly-funded physiotherapy services at our clinic, we have a wait-list.  We attempt to get to patients as quickly as possible, but are limited with how many patients we may be able to see.  We encourage patients to call other clinics that provide publicly-funded services in order to determine whether they can be assessed any earlier.  Other publicly-funded clinics in our vicinity can be found at  Physiotherapy - Programs and Services - Public Information - MOHLTC (gov.on.ca)   

Due to the high demand of services at our facility, we have a strict cancellation/appointment change policy.  We prefer a 48-hour cancellation/appointment change notification, and if we are not notified at least 48 hours ahead of time, we will assess a no-show fee equivalent to the value of the service that was booked.  Patients under our publicly-funded stream who do not give us sufficient notice for an assessment, will be assessed a $110 charge, and you will forfeit your ability to re-book for an assessment and will be added to our waitlist.  Patients under the publicly-funded stream at our facility will not be re-issued any missed follow-up appointments or follow-up appointments with under 48 hours of cancellation notice.  Extenuating circumstances will be taken into consideration but final decision regarding whether the clinic received sufficient notice will be left to clinic management.

St George Physiotherapy may be able to directly bill your insurer for services provided at our facility.  Currently, we may be able to bill directly the following insurers:

• Greenshield
• Great West Life
• ManuLife
• Sun Life Financial
• Desjardins Insurance
• Industrial Alliance
• Blue Cross
• Johnson
• Johnston Group
• Chambers of Commerce Group Insurance Plan
• CINUP
• Cowan
• First Canadian Insurance Corporation
• Group Health Benefit Solutions
• Manion
• Maximum Benefit